Privacy Policy

Lumient LLC (“Lumient,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us when you visit lumient.la or purchase our candles, private-label goods, or candle components (the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

We collect information that identifies, relates to, describes, references, or could reasonably be linked to an individual:

• Information you provide directly - name, postal address, email address, telephone number, account credentials, payment-card details (processed by our payment processor), message contents, and any other information you submit via forms or correspondence.
• Information collected automatically - IP address, browser type, referring pages, device identifiers, cookies, analytics data, and interaction data (e.g., pages viewed, products added to cart).
• Information from third parties - updated delivery and address information from carriers, fraud-prevention partners, and social-media platforms when you interact with our pages.

2. How We Use Your Information

We use personal information to:

• Process and fulfill orders and provide customer service;
• Operate, maintain, and improve the Site and Services;
• Send transactional emails, shipping updates, and invoices;
• Personalize your shopping experience and show relevant offers;
• Detect, investigate, and prevent fraud, security incidents, and other malicious, deceptive, or illegal activity;
• Comply with legal obligations and enforce our Terms;
• Market to you, subject to your opt-out rights (see Section 6).

3. Sharing of Information

We only share information as necessary for the purposes described in this Policy:

• Payment processors and fulfillment partners;
• Service providers (hosting, analytics, email delivery);
• Business transfers (e.g., merger, acquisition, or asset sale);
• Government authorities when required by law or to protect rights and safety;
• With your consent or at your direction (e.g., product reviews posted publicly).

4. Cookies and Tracking

We and our partners use cookies and similar technologies to recognize your browser, improve site performance, remember preferences, and measure marketing campaign effectiveness. You can modify cookie settings in your browser; however, some features may not function properly if cookies are disabled.

5. Retention & Security

We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. We implement administrative, technical, and physical safeguards designed to protect your data; nevertheless, no Internet transmission or storage system is completely secure.

6. Your Rights & Choices

Marketing Emails. You may opt out at any time by following the unsubscribe instructions in our messages or contacting us.

California Residents. Under the California Consumer Privacy Act (“CCPA”) you have the right to request access to, deletion of, or disclosure regarding the personal information we collect and how we use it. We do not sell personal information as defined by the CCPA.

EEA/UK Residents. Where the General Data Protection Regulation (“GDPR”) applies, you may have rights to access, correct, delete, or restrict processing of your personal data and to object to certain processing or request data portability.

7. Children's Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children. If we learn that we have collected such data without legal guardians' consent, we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Effective Date” above. Material changes will be posted on this page and, when required, we will notify you by email or prominent notice.

9. Contact Us